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Cholamandalam Claim Settlement Ratio




Industry Average

Health claim settlement ratio is the percentage of claims settled against the total claims received by the insurance company in a given fiscal year. Cholamandalam has a claim settlement ratio of 95%, as compared to the industry average of 94.21%.

Cholamandalam Claim Process

Cholamandalam supports both cashless claims and reimbursement claims. This section covers the information on how to check Cholamandalam health insurance claim status, fill Cholamandalam health insurance claim form, and the claim settlement process.

  1. Locate a network hospital : Find out Locate a network hospital
  2. Claim Intimation :Inform about the claim before hospitalization by filling the form here or calling customer care at 1800-208-9100
  3. Avail Cashless : Avail cashless by informing hospital insurance desk about your health insurance policy in advance before admission. Keep your policy copy and photo ID proof ready
  4. Pre authorization request : Hospital should share the pre authorization form with us within 24 hrs of admission. The form must be duly filled by the policyholder and the physician. View the form here
  5. Pre authorization/ Initial approval :We will scrutinize the documents and give pre-authorization/ initial approval if the claim is admissible within 2 hrs. We might contact the hospital if any additional details are required
  6. Final claim request during discharge: Hospital will share discharge documents and bills with us for final approval
  7. Final claim approval : We will scrutinize the documents and give final approval along with the approved amount within 2 hrs. Any inadmissible expenses, copayments, deductions will have to be paid by the policy holder

  1. Claim Intimation : Inform Chola MS about the claim before admission by filling the form here or calling customer care at 1800-208-9100
  2. Claim registration : Scan and upload all claim documents (bill, reports etc.) within 30 days of discharge here.Please ensure the documents are self-attested by customer
  3. Claim approval : Chola MS will scrutinize the documents and give approval within 7 working days. Chola MS might contact the customer if any additional details or documents are required
  4. Claim Settlement : Chola MS will make the payment through NEFT on claim approval and receipt of all documents

Cholamandalam Health Insurance Renewal Process

Renewal Process of MS Chola Health Insurance
You are required to renew your health insurance policy after frequent intervals depending on the policy term chosen. Health insurance renewal is a must to continue enjoying benefits under your health insurance plan otherwise it will lapse.
Chola MS General Insurance Co. offers a very simple renewal option via 2 methods

  1. Online Mode
  2. Offline Mode

Read below the process to renew Chola MS Health Insurance policy online or offline

Online Renewal Process of MS Chola Health Insurance
Step 1: Visit the official website of Chola MS Health Insurance. Select ‘Health’ option
Step 2: Provide your policy number and Date of Birth to proceed
Step 3: Get the premium payment amount for your Chola MS Health Insurance plan
Step 4: You will get a confirmation email upon the successful payment of premium and policy renewal.

Offline Process for Chola MS Health Insurance Policy Renewal
If you are not finding the online process convenient then you can choose the offline mode to get your Chola MS health insurance policy renewed. Call on the customer support number of Chola MS i.e 1800-208-9100 or visit their nearest branch for policy renewal. You can also easily renew your policy on
www.turtlemint.com with the help of our expert advisors or download the Turtlemint App here

Cholamandalam Customer Care

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